Moving can be one of life’s most stressful events, with 69% of Americans reporting it as more stressful than divorce or a job change. With approximately 40 million Americans moving each year, the demand for moving services is high, but so is the risk of encountering unprofessional movers. The Better Business Bureau receives over 13,000 complaints about movers annually, highlighting the importance of knowing how to spot red flags before hiring a company. This guide will help you identify warning signs so you can protect your belongings and your peace of mind during your next move. For more detailed industry insights, you can check out the Gitnux Report 2025.
Why Choosing the Right Moving Company Matters
Moving involves a significant investment of time, money, and trust. The U.S. moving industry generates approximately $17 billion in revenue annually, reflecting how many people rely on professional help. Yet, with moving scams on the rise—up 25% over the past five years—it’s crucial to vet movers carefully. A bad experience can lead to lost or damaged belongings, unexpected fees, and a lot of frustration. The emotional toll of moving can be overwhelming, and the last thing you need is to add the stress of dealing with a dishonest company to the mix. Researching and finding a reputable moving company can provide peace of mind, allowing you to focus on the excitement of your new home rather than the logistics of the move.
On average, local moves cost about $2,300, so ensuring you get value for your money is essential. Additionally, 65% of people moving in the U.S. opt for full-service movers, which means they trust these companies with packing, loading, transporting, and unloading their possessions. Knowing how to identify unprofessional companies before hiring can save you from costly mistakes. Reading online reviews, checking for proper licensing and insurance, and asking for detailed estimates can help you make an informed decision. Furthermore, consider the importance of customer service; a responsive and communicative company can make the entire moving process smoother and more enjoyable. The right movers will not only handle your belongings with care but will also be there to answer your questions and address your concerns, making the transition to your new home as seamless as possible.
Common Red Flags to Watch Out For
1. Lack of Proper Licensing and Insurance
One of the first things to verify is whether the moving company is properly licensed and insured. Legitimate movers will have a USDOT number and provide proof of insurance. Without this, you risk your belongings not being covered in case of damage or loss. The average cost of moving insurance ranges from $150 to $500, depending on coverage, which is a worthwhile expense for peace of mind. Additionally, it’s wise to check if the company has a history of complaints or legal issues related to their licensing or insurance status. Websites like the Better Business Bureau (BBB) can provide valuable insights into a company’s reputation and help you make an informed decision.
2. No Physical Address or Poor Online Presence
Unprofessional movers often operate without a physical office or have limited online presence. If a company only provides a P.O. box or refuses to share a physical location, consider it a warning sign. In today’s digital age, reputable movers maintain websites with clear contact information, customer reviews, and transparent pricing. Furthermore, check for social media profiles and customer interactions; a lack of engagement or negative feedback can indicate a company that is not committed to customer satisfaction. A well-established mover will not only have a professional website but also actively engage with their clients and showcase their successful moves.
3. Large Upfront Deposits or Cash-Only Payments
Be wary of companies that demand large upfront deposits or insist on cash payments only. These tactics can be used to scam customers, especially if the mover disappears after receiving payment. A trustworthy company will typically accept multiple payment methods and provide a clear contract outlining payment terms. It’s also beneficial to ask about their cancellation policy and any potential fees associated with changes to your moving date. A reputable mover will be transparent about their policies and ensure that you understand your financial commitments before the move takes place.
4. Vague or No Written Estimates
Professional movers provide detailed written estimates that outline all expected costs. If a company gives you a verbal estimate or refuses to put terms in writing, this is a red flag. Estimates should specify whether the price is binding or non-binding and what services are included. Additionally, inquire about any potential extra charges that could arise during the move, such as fees for moving heavy items or navigating stairs. A detailed estimate not only protects you from unexpected costs but also serves as a reference point for the services you can expect, ensuring that both parties are on the same page throughout the moving process.
Signs of Poor Customer Service and Unreliability
1. Difficulty in Communication
Clear communication is vital during a move. If a company is slow to respond, avoids answering questions, or provides inconsistent information, it may be unprofessional. Reliable movers are transparent and proactive in keeping you informed throughout the process.
2. Negative Reviews and Complaints
Checking customer feedback is one of the best ways to assess a moving company’s reliability. The Better Business Bureau reports thousands of complaints annually about movers, often citing issues like hidden fees, damaged goods, and missed appointments. Look for patterns in reviews rather than isolated negative comments.
Websites such as House Grail provide useful statistics on moving industry complaints and can help you identify problematic companies.
3. Unprofessional Behavior on Moving Day
On the day of your move, watch for signs like movers arriving late, lacking proper equipment, or handling belongings carelessly. Over 50% of movers own their own trucks for local moves, so if the company shows up with a rented or ill-maintained vehicle, it may indicate a lack of professionalism.
How to Protect Yourself When Hiring Movers
1. Do Your Research Thoroughly
Start by gathering recommendations from friends or family and checking online reviews. Verify the mover’s licensing and insurance status through official channels. Remember that 40% of movers hire professional companies, so you’re not alone in seeking trustworthy help.
2. Get Multiple Written Estimates
Request detailed quotes from at least three different movers. Compare not only the price but also the services included. Beware of estimates that are significantly lower than others, as they may indicate hidden fees or subpar service.
3. Understand the Contract and Terms
Before signing, read the contract carefully. Ensure it includes the moving date, inventory list, payment terms, and liability coverage. Ask questions about anything unclear. Remember, the average consumer spends about 8 hours planning a move, and reviewing contracts is part of that essential preparation.
4. Avoid Moving Scams
With moving scams increasing by 25% in recent years, vigilance is key. Common scams include bait-and-switch pricing, where the final bill is much higher than the estimate, or movers holding belongings hostage until extra fees are paid. If something feels off, trust your instincts and seek alternatives.
Additional Tips for a Smooth Moving Experience
Consider the Timing of Your Move
Most moves occur during the summer months of June, July, and August, accounting for roughly 60% of all moves. Moving during this peak season can increase costs by approximately 20%. If possible, plan your move during off-peak months like September or October, when 70% of moving companies report increased demand but prices may be more competitive.
Explore Alternative Moving Options
Many people now use moving containers, a trend that has increased by over 30% in the past decade. These containers offer flexibility and can be a cost-effective alternative to traditional full-service moves. Additionally, about 50% of millennials prefer renting moving trucks themselves rather than hiring full-service movers, highlighting a shift toward DIY moving solutions.
Use Storage Units Wisely
Approximately 45% of U.S. households own a storage unit, often used during moves to ease the transition. If your move involves temporary storage, research third-party facilities carefully, as about 35% of residential movers use these services. Ensure the facility has good security and access policies.
Conclusion: Stay Informed and Vigilant
Moving is a major life event that requires careful planning and trustworthy partners. By recognizing red flags such as lack of licensing, poor communication, vague estimates, and unprofessional behavior, you can avoid many common pitfalls. Remember that approximately 65% of movers use full-service companies, but with the right precautions, you can find one that meets your needs and budget.
Taking the time to research, verify credentials, and understand contracts will help you protect your belongings and reduce stress. For more information on moving industry trends and tips, visit Wifitalents and ZipDo Education Reports 2025.
