Privacy Policy | Nobel Relocation

Effective Date: September 19, 2026

Nobel Van Lines Inc., doing business as Nobel Relocation (“Nobel Relocation,” “Nobel,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request an estimate, communicate with us, or use our moving and relocation services.

1. Company Information

Nobel Van Lines Inc. dba Nobel Relocation
17901 NW Miami Court
Miami Gardens, FL 33169
United States
Phone: 1-800-508-8809
Email: info@nobelrelo.com

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Contact information: name, postal address, email address, telephone number, and preferred method of communication.
Moving and shipment information: origin, destination, moving date, inventory details, shipment size, requested services, access conditions, and special handling requirements.
Account and transaction information: estimates, service agreements, invoices, payments, shipment references, claims, customer-service records, and communication history.
Identity and documentation information: identification documents, customs forms, residency or visa information, shipment documentation, and other records required for domestic or international transportation.
Communications: emails, telephone calls, text messages, form submissions, appointment requests, reviews, feedback, and other communications with us.
Website and device information: IP address, browser type, device type, operating system, referring pages, pages visited, approximate location, session information, cookie identifiers, and website interaction data.
Marketing and preference information: communication choices, consent records, referral source, advertising interactions, and cookie preferences.
Other information: any additional information you voluntarily provide to us.

Please do not submit sensitive personal information through a general website form unless it is specifically requested and necessary for the service.

3. How We Collect Information

We may collect personal information:

Directly from you when you request an estimate, submit a form, call, email, send a text message, schedule an appointment, or enter into a service agreement.
Automatically through cookies, pixels, analytics technologies, server logs, and similar tools when you use our website.
From authorized family members, employers, relocation companies, agents, transportation partners, customs professionals, destination providers, or other parties involved in your relocation.
From publicly available sources, referral partners, marketing providers, and business-information services where permitted by law.

4. How We Use Personal Information

We may use personal information to:

Respond to inquiries and prepare moving estimates.
Plan, arrange, coordinate, and perform moving, packing, transportation, storage, delivery, customs, and relocation services.
Communicate about appointments, surveys, estimates, bookings, shipments, deliveries, payments, claims, and customer support.
Verify identity, prevent fraud, protect shipments, and maintain website and information security.
Process payments and maintain business, accounting, insurance, compliance, and transaction records.
Coordinate services with carriers, agents, warehouses, customs professionals, destination partners, and other service providers.
Operate, maintain, analyze, and improve our website and services.
Measure advertising, understand website usage, and improve customer experience.
Send marketing communications where you have provided consent or where otherwise permitted by law.
Comply with legal, regulatory, licensing, transportation, customs, tax, insurance, and recordkeeping obligations.
Establish, exercise, or defend legal claims and enforce our agreements.

5. Legal Bases for Processing

Where applicable law requires a legal basis for processing, we process personal information based on one or more of the following:

Your consent.
Performance of a contract or steps requested before entering into a contract.
Compliance with legal or regulatory obligations.
Our legitimate business interests, including operating our business, responding to customers, preventing fraud, improving services, and protecting our legal rights.

You may withdraw consent where processing is based on consent. Withdrawal does not affect processing performed before the withdrawal.

6. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to the following categories of recipients:

Employees, contractors, and authorized representatives of Nobel Relocation.
Moving agents, motor carriers, ocean carriers, air carriers, freight providers, warehouses, packing crews, delivery providers, and destination partners.
Customs brokers, government authorities, port operators, inspection authorities, and regulatory agencies.
Payment processors, insurers, claims administrators, accountants, attorneys, auditors, and professional advisers.
Website hosting, customer relationship management, communications, analytics, security, scheduling, mapping, advertising, and technology providers.
Business partners or referral sources involved in a requested relocation or service.
Law enforcement, courts, regulators, or other parties when disclosure is required or permitted by law.
A purchaser, successor, or adviser in connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business.

We require service providers to use personal information only for authorized purposes and subject to appropriate confidentiality and security obligations.

7. Website Technologies and Service Providers

Our website may use services and technologies provided by third parties, including:

Google Analytics and Google Tag Manager for website analytics and tag management.
Google Maps for location and mapping features.
Google reCAPTCHA for spam, abuse, and fraud prevention.
YouTube or similar providers for embedded video content.
Calendly or similar scheduling services for appointments.
Salesforce or other customer relationship management systems.
Call tracking and communication platforms.
Website hosting, caching, performance, and security providers.
Advertising and measurement providers where enabled.

These providers may collect information through cookies or similar technologies and process information according to their own privacy policies and our agreements with them.

8. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, protect forms, understand website use, measure performance, and support analytics and advertising.

Depending on your location and selections, non-essential cookies may be blocked until you provide consent. You may accept, deny, or modify your cookie preferences through our consent banner.

Open Cookie Preferences

You can also restrict cookies through your browser settings. Disabling certain cookies may affect website functionality, embedded maps, videos, forms, scheduling tools, or other features.

9. Analytics and Advertising

We may use analytics services to understand how visitors use our website. These services may collect information about visits, interactions, devices, and approximate locations.

We do not sell personal information in exchange for monetary payment. However, the use of certain advertising, analytics, or tracking technologies may be considered “sharing,” “targeted advertising,” or a “sale” under some U.S. state privacy laws.

Where applicable, you may opt out through our cookie preferences or our Opt-Out Preferences page.

10. Email, Telephone, and Text Communications

If you contact us, request an estimate, schedule an appointment, or become a customer, we may communicate with you about your inquiry, appointment, estimate, shipment, delivery, payment, claim, or requested service.

If you expressly opt in to receive marketing text messages, we may send promotional and marketing communications in accordance with your consent. Consent to receive marketing text messages is not a condition of purchasing goods or services.

Message frequency varies.
Message and data rates may apply.
Reply STOP to unsubscribe from text messages.
Reply HELP for assistance.
You may also contact us at 1-800-508-8809 or info@nobelrelo.com.

Mobile opt-in information and consent will not be sold or shared with third parties or affiliates for their independent marketing or promotional purposes. Information may be provided to service providers that assist us in delivering authorized communications.

You may unsubscribe from marketing emails by using the unsubscribe link provided in the message. We may continue sending transactional or service-related communications where permitted or required.

11. International Shipments and Data Transfers

When coordinating an international move, personal information may be transferred to and processed by transportation providers, destination agents, customs professionals, government authorities, and other recipients in the United States and other countries.

Privacy and data-protection laws may differ between countries. Where required, we use appropriate contractual, organizational, or legal safeguards for international transfers.

12. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain transaction and shipment records, comply with legal and regulatory requirements, resolve disputes, enforce agreements, manage claims, prevent fraud, and protect our business.

Retention periods vary depending on the type of information, the service provided, contractual requirements, legal obligations, and applicable limitation periods.

13. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

No website, electronic communication, or information system can be guaranteed to be completely secure. You should avoid sending sensitive information through unsecured communications.

14. Your Privacy Rights

Depending on your residence and applicable law, you may have the right to:

Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of personal information, subject to legal exceptions.
Request information about the categories and recipients of personal information.
Obtain a portable copy of certain personal information.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Opt out of targeted advertising, qualifying sales, or qualifying sharing of personal information.
Appeal a decision concerning a privacy request where applicable.
Not receive unlawful discriminatory treatment for exercising a privacy right.

To submit a privacy request, email info@nobelrelo.com or call 1-800-508-8809. Please include “Privacy Request” in the subject line and describe the request.

We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted, but we may require proof of authorization and identity verification.

15. California and Other U.S. State Privacy Rights

Residents of California and certain other U.S. states may have additional privacy rights regarding access, correction, deletion, portability, targeted advertising, and the sale or sharing of personal information.

We do not sell personal information for monetary payment. If our use of analytics or advertising technologies is considered sharing, targeted advertising, or a sale under applicable law, you may exercise an opt-out choice through our cookie banner or Opt-Out Preferences.

Where legally required, we will recognize applicable browser-based opt-out preference signals, such as Global Privacy Control, when received and technically supported.

16. European, United Kingdom, and International Privacy Rights

If you are located in the European Economic Area, United Kingdom, Switzerland, Brazil, Canada, or another jurisdiction with data-protection rights, you may have additional rights under the laws applicable to you.

These rights may include access, correction, deletion, restriction, objection, portability, withdrawal of consent, and the right to submit a complaint to an applicable data-protection authority.

17. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website. If you believe a child has provided personal information to us without appropriate authorization, contact us so we can review and address the matter.

18. Third-Party Websites

Our website may contain links to third-party websites and services. We are not responsible for the privacy, security, availability, or content of independent third-party websites. Review their privacy policies before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements. The updated policy will be posted on this page with a revised effective date.